Effective September 26, 2026
This Privacy Policy explains how Encora Life (“Encora Life,” “we,” “us,” or “our”), operated by MattrixCreative, a registered trade name (DBA), collects, uses, stores, shares, and protects information when you use the Encora Life mobile application, website, and related services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.
When you create or use an Encora Life account, we may collect information such as your email address, account identifier, authentication information handled by our authentication provider, preferred language, notification preferences, and other settings associated with your account.
Encora Life includes community and faith-based features. Depending on how you use them, we may store content you choose to submit, including:
Reactions or other interactions with community content.
Please use care when sharing personal or sensitive information in prayer requests, testimonies, circles, or other user-generated content. Information you choose to share with other users may be seen by the people or groups to whom you make it available.
If you enable push notifications, we may process a device push token and notification preferences so that we can deliver requested notifications, such as Daily Verse reminders, prayer activity, verse encouragement, or Prayer Circle updates. We may also receive limited technical or diagnostic information necessary to operate, secure, troubleshoot, and improve the Services.
When you visit our website, standard hosting and network systems may automatically process information such as IP address, browser or device type, request timestamps, and similar technical information needed to deliver and secure the site. If we later add analytics, cookies, advertising, or other tracking technologies, we will update this policy and provide any notices or choices required by applicable law.
We may use information we collect to:
Comply with applicable law and enforce our Terms of Use.
We do not sell your personal information. We may disclose information in the following limited circumstances:
With service providers that help us operate the Services, such as cloud database, authentication, hosting, and push-notification providers. These providers process information on our behalf or as necessary to provide their services;
In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable privacy requirements.
Our current technical infrastructure may include service providers such as Supabase for backend/database and authentication services and Expo-related services for mobile push-notification delivery. Apple or Google may also process information independently when you obtain or use the app through their platforms. Their handling of information is governed by their own terms and privacy policies.
Prayer requests and testimonies can contain deeply personal information, including information about health, family, relationships, beliefs, or difficult life circumstances. Encora Life does not require you to disclose more information than is necessary to use a feature. Please avoid including information about another person unless you have an appropriate basis to share it.
Encora Life is a Christian faith and encouragement service. It is not a medical, mental-health, legal, crisis-response, or emergency service. If you or someone else is in immediate danger or experiencing an emergency, contact the appropriate emergency services or qualified professional in your location.
Push notifications are optional. If you grant notification permission, Encora Life may send notifications related to features you enable. You can change notification categories within the app and can also disable notifications through your device settings. Disabling notifications does not delete your account.
We retain account information and user content for as long as reasonably necessary to provide the Services, maintain security and integrity, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of information and the reason it is processed.
When an account is deleted, we intend to delete or de-identify personal information and user-generated content associated with that account unless retention is required or permitted by law, necessary for security or fraud prevention, or technically retained for a limited period in backups before routine deletion.
Users can initiate deletion of their Encora Life account through the account-deletion controls provided in the app. Account deletion is intended to remove the account and associated personal data and user-generated content that we are not legally required to retain.
For privacy questions or assistance relating to your data, you may contact us at encoralife@gmail.com. A support email is not intended to replace the in-app account-deletion process where Apple or another platform requires deletion to be initiated within the app.
Depending on where you live, you may have rights regarding your personal information, which may include rights to request access, correction, deletion, or a copy of certain information, and to object to or restrict certain processing. You may also change certain account, language, and notification preferences directly in the app.
To make a privacy request, contact encoralife@gmail.com. We may need to verify your identity before completing certain requests. Applicable rights and exceptions vary by jurisdiction.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet, mobile, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Encora Life is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected in a manner that requires parental consent and such consent was not obtained, we will take appropriate steps to delete it. Parents or guardians with concerns may contact encoralife@gmail.com.
Encora Life may be available to users in multiple countries and languages. Information may be processed or stored in countries other than the country where you live. Where required, we take steps intended to handle personal information in accordance with applicable data-protection requirements.
The Services may contain links to third-party websites, stores, Scripture resources, or services. We are not responsible for the privacy practices of third parties. Their privacy policies apply when you interact directly with them.
We may update this Privacy Policy as Encora Life evolves or as legal or technical requirements change. We will post the revised policy with an updated effective date and, when appropriate, provide additional notice in the app or through the Services.
Encora Life is operated by MattrixCreative, a registered trade name (DBA).
Privacy and support inquiries: encoralife@gmail.com
United States
Encora Life • MattrixCreative, a registered trade name (DBA) • encoralife@gmail.com